1. How pricing works

Eligible holders of an SQU email address receive free platform access under the rules in our Terms. NexCore is an independent student-led initiative and is not operated, sponsored, endorsed, or licensed by Sultan Qaboos University unless we state otherwise after receiving written authorization. Approved users outside SQU may build a one-time access order when paid orders reopen. Support is optional and lasts only for the selected period.

What “Lifetime Access” means: it has no scheduled renewal fee and continues while NexCore operates the relevant service. It does not mean that NexCore or a third-party hosting provider must operate forever.

2. Payment and activation

These rules describe how checkout will work after paid orders reopen. The checkout page will show the complete payable amount before the customer confirms payment.

• Bank transfer: pay the exact OMR total shown at checkout. We normally verify complete transfers within approximately 48 hours.
• PayPal: payment is collected in USD using the exchange rate and total displayed on the payment page when the transaction is completed. The configured estimate may be 1 OMR = 2.60 USD, but the confirmed checkout amount controls. The base price, processing charge, and complete amount are shown before payment.
• Taxes: displayed prices are the customer total unless NexCore is legally required to collect a tax. Any required tax will be disclosed before payment.
• Price protection: the server-calculated price attached to your submitted order will not change because of a later public price update.

3. Support

A paid support period starts when access is activated: immediately after a confirmed PayPal payment, or when a bank-transfer order is approved.

Support covers guidance and fixes for NexCore-managed functionality related to your project. It does not include unlimited custom development, redesigns, third-party service fees, or repair of code that NexCore does not manage unless we agree separately in writing.

We target a response within 48 hours. This is a service target, not a guaranteed resolution time. Urgent security or platform-wide incidents receive priority.

4. Refunds

• Send a request within seven calendar days of payment confirmation.
• A customer may not request a voluntary refund after fulfillment begins. Fulfillment begins when the project is published, access is activated or used, setup or priority review starts, or the customer benefits from any paid feature.
• If NexCore cannot provide a paid service because of a failure on our side, we will provide a full refund or another remedy agreed with you.
• Payment-processor charges that are not returned to NexCore may be deducted from a voluntary refund. We will show the deduction clearly.
• Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer law.

Request a refund by emailing nexcorelabs@outlook.com or contacting us on WhatsApp at +968 93281000. Include your Bill ID and the email used for the order.

5. Changes and service closure

We may change prices for future orders. We will not retroactively increase a completed order. If NexCore plans to discontinue the relevant hosting service, we will provide reasonable notice where practical and explain available export, migration, credit, or refund options based on the circumstances and applicable law.

Policy change history

2026-06-13: Paused paid service orders, clarified NexCore's independent status, clarified checkout exchange-rate wording, and stated when voluntary refund eligibility ends.

2026-06-11: First trust-first policy. Clarified final prices, Lifetime Access, support boundaries, activation, refunds, and policy consent.